MONEY-BACK GUARANTEE

We are sure that you will love your new opal, but if for any reason you are not completely satisfied we will give you a 14 day money-back guarantee from the time you receive the goods. 

Please inform us within that time if you have any difficulties with your order so that we can resolve any problems.

This agreement does not apply to stones damaged after delivery, or if any attempt has been made to cut or alter the stones or if they have been dropped or broken while setting.

If goods are damaged in transit then a refund, credit or exchange will be arranged according to mutual agreement.

The refund does not include our original postage cost.

All returned goods must be insured and postage paid by you.